Privacy Policy

pgb88 is a trusted online entertainment and betting platform operating for users in Bangladesh. We treat the protection of our users' privacy as our highest priority and always handle their personal information with care and responsibility.

This Privacy Policy ("Policy") applies to all individuals who use the pgb88.lat website and related services ("Platform"). By registering an account or using services on this Platform, you are considered to have accepted the terms of this Policy.

This Policy is drawn up in accordance with applicable data protection laws and regulations of the People's Republic of Bangladesh. We follow internationally recognised data protection practices and treat user data as a trusted asset.

pgb88 collects various types of information, which can be divided into the following categories:

2.1 Personal Identity Information

During account registration and identity verification, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport number (for identity confirmation)
• Residential address

2.2 Financial Information

The following financial information is collected during deposit and withdrawal processes:

• Payment method details (bKash, Nagad, Rocket, Upay or bank account information)
• Transaction history and amounts
• Financial documents required for source verification

2.3 Technical & Behavioural Information

The following information is collected automatically while you use the Platform:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Session duration, pages visited, and click patterns
• Login date, time, and geographic location (at country level)
• Gaming history and betting patterns

pgb88 uses collected data only for lawful and necessary purposes. The main purposes for which data is used are:

1. Account & Service Management: To create, verify, and maintain your account and to provide all services on the Platform.
2. Identity Verification & Fraud Prevention: To confirm identity in compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
3. Transaction Processing: To securely complete all financial transactions related to deposits, withdrawals, and bonuses.
4. Customer Support: To help resolve your issues via 24/7 live chat and email.
5. Security & Fraud Detection: To identify unauthorised access, multiple accounts, and suspicious activity.
6. Responsible Gaming: To monitor users' gaming behaviour, identify potential issues, and provide necessary support.
7. Legal Compliance: To retain information necessary for compliance with applicable laws and regulations.
8. Service Improvement: Statistical analysis to improve the quality of the Platform and the user experience.

pgb88 applies industry-standard technical and organisational measures to ensure the security of your personal information:

4.1 Technical Security Measures

• SSL Encryption: All data transfers are protected by 256-bit SSL encryption, which prevents third-party access while data is in transit.
• Encrypted Storage: All sensitive data stored on the Platform is kept in encrypted format.
• Firewall & Access Controls: Only authorised personnel are granted limited access to specific data.
• Regular Security Audits: Regular security reviews are conducted to identify and address system vulnerabilities.

4.2 Data Retention Period

We retain your personal information for as long as:

• your account is active and services are being provided;
• required to meet legal obligations (generally for a specified period even after account closure);
• needed for dispute resolution or legal proceedings.

Once the specified period has ended, unnecessary data is securely deleted or anonymised.

pgb88 does not generally disclose your personal information to third parties. However, data may be shared in the following limited and lawful circumstances:

5.1 Service Provider Partners

We may work with trusted third-party service providers to operate our Platform, such as:

• Payment processing providers (bKash, Nagad, Rocket, Upay and associated banks)
• Identity verification service providers
• IT infrastructure and cloud service providers
• Game software and technology solution providers

These partners operate under strict confidentiality agreements and may use data only for the purpose of providing the specified service.

5.2 Legal Obligations

pgb88 complies with legal obligations where disclosure of information is required under applicable law, court order, or a valid request from a government authority. In such cases, we make reasonable efforts to notify you in advance where possible.

5.3 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, user data may be transferred to the new ownership. Users will be notified in a timely manner before any such change.

pgb88 uses cookies and similar technologies on the Platform to improve the user experience and monitor service quality.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic operation of the Platform — login sessions, security verification, and so on. The site cannot function properly without these.
• Functional Cookies: Remember your preferences such as language selection and display settings, and apply them on your next visit.
• Analytics Cookies: Collect usage statistics to help improve our services. This information is generally anonymous and aggregated.

6.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may limit some key functions of the site.

pgb88 is committed to giving you control over your personal information. You have the following rights:

1. Right of Access: You may request a copy of the personal information pgb88 holds about you at any time.
2. Right to Rectification: You have the right to request correction of any inaccuracies or incomplete information in your data.
3. Right to Data Portability: Where applicable, you may receive your data in a structured, commonly used, and machine-readable format.
4. Right to Object: You have the right to object to the processing of your data for specific purposes.
5. Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Processing completed before the withdrawal remains lawful.
6. Right to Erasure: Subject to certain conditions, you may request the deletion of your personal data (see Section 8).

To exercise any of the above rights, contact us at [email protected]. We will process your request in a timely manner.

You may request closure of your pgb88 account and deletion of your personal data. Please keep the following in mind:

8.1 Data Deletion Process

• Data deletion requests must be submitted by email to [email protected].
• Your identity will be verified upon receipt of the request.
• Once verified, the request will be processed and you will be notified in due course.

8.2 Retention Obligations

In the following circumstances we may be legally required to retain certain data, even after account closure:

• Obligation to retain transaction records under anti-money laundering laws
• Data related to ongoing disputes or legal proceedings until they are resolved
• Documents required for tax and regulatory reporting

Once these obligations have ended, the relevant data is also securely deleted.

pgb88 follows a very strict policy on the protection of minors. This Platform is for users aged 21 and above only.

We do not knowingly collect personal information from anyone under the age of 21. If a minor creates an account and this comes to our attention or is reported to us:

• the relevant account will be suspended immediately;
• all account data will be reviewed and appropriate action will be taken;
• action will be taken in accordance with applicable law.

If you become aware that a minor has registered on this Platform, please notify us immediately at [email protected].

pgb88 reserves the right to update or amend this privacy policy at any time. In the event of policy changes:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be revised.
• Registered users will be notified by email in the case of significant changes.
• If you continue to use the platform after the changes, you will be considered to have accepted the revised policy.

It is recommended that you review this page regularly to stay informed about important changes to the policy.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact pgb88 through the following means:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• Language: Support is available in Bengali and English

We are committed to resolving your requests or complaints in a timely and efficient manner. Your privacy is very important to us, and pgb88 will always operate as a safe and trusted platform.